Restore purchases
If a purchase or subscription is not showing, open Kitty Crush on the device that uses the same Apple account and use the restore purchases option in the app.
Support
How can we help?
Need help with Kitty Crush? Send us a note and we will help with gameplay questions, purchase issues, bug reports, and feedback.
Contact support
Email us at support@kittycrush.app. Include your device details and a screenshot if something does not look right.
Start an emailSubscription or billing questions
App Store billing, cancellations, refunds, and payment updates are managed through Apple. Check your Apple account subscriptions for the most current billing controls.
Game progress
Make sure you are using the latest version of Kitty Crush. If progress looks incorrect, restart the app once and include your device model when you contact support.
Bug reports
Tell us what happened, what you expected to happen, and the steps that caused the issue. Screenshots are especially helpful when available.
Frequently asked questions
These answers cover the most common support requests for Kitty Crush.
What information should I include in a support email?
Please include your device model, iOS version, Kitty Crush app version, and a short description of the issue. If the problem is visual, attach a screenshot.
How fast will support respond?
We aim to review support requests within 2 business days. More complex bug reports may take longer if we need to reproduce the issue.
Can support issue App Store refunds?
Refunds are handled by Apple through the App Store. If you believe you were charged incorrectly, use Apple's purchase support flow from your Apple account.
Where can I send feature ideas?
Feature ideas are welcome through the support email. We read every suggestion, especially ideas that make Kitty Crush more relaxing, readable, or fun.